KATIE
MARTIN

In this role, I configured and delivered digital solutions for clients across the Senior Living industry. This included custom full site builds, site migrations from one platform to another, and ongoing site maintenance and technical support. I worked in tandem with the creative team to match site design and layout provided to bring the client's vision and brand to life. I provided ongoing technical support and generated new paid media landing pages, working with the creative team to capture client vision and branding. I built and maintained proprietary cost calculator and floor plan fit calculators, which provided clients with a way to generate leads, as well as prospective residents a way to gain more information about the feasibility of their move and the affordability of senior living. I provided a communication bridge between internal teams and clients with the development and engineering teams about suspected software problems as well as creating and maintaining documentation related to the implementation and maintenance of the supported solutions.​​ I also helped to support the Quality Assurance team as needed, to ensure accuracy and timely delivery of client work, and led team training and multi-team cross training for new processes and updated client offerings.